The basic business of a hotel is to sell rooms. The Front Office is the department which is responsible for the thorough systematic methods of reservation, registration and assigning of rooms. The Front Office is the first and last point of contact with every guest and thus it plays a vital role in image building.

The course teaches you the role and responsibility of each component of the Front Office of a hotel. The course commences with the role of travel agent and airlines in the hotel industry and the functions of a front office. The course then goes on to discuss the various functional areas of front office-Information, Reception, Reservation, Telephones and Lobby. It also covers the various job positions-front office assistant, front office cashier, night auditor and lobby staff.

ELIGIBILITY CRITERIA
Age between 18 years and above
Education: 10+2 / Undergraduates

COURSE CONTENTS:

Introduction to the Hospitality Industry

Hotels & their categories

Organization of a Hotel

Differentiation of Guests

Types of Guest Rooms

Introduction to the Front Office

Layout of the Front Office Department

Organization & Basic Functions of the Front Office

Skills of Front Office Personnel

Types of Rooms, Rates & Plan

Meal Menus related to Plans

Reservation Terminology

Sources of Reservations

Modes & Types of Reservations

The Reservation Chart

Annul System of Reservation

Revision & cancellations

Automated Systems

Role of the Reception

Front Desk Counter

Arrival & Departure Register

Modes of Payment

Night Shift Reception Procedures

Lobby Desk

Bell Desk

Concierge Services

Guest Relations

General Procedures

Telephone Exchange

Organization of the Telecommunications Department

Competencies of the Telephone Operator

General Duties of a Telephone Operator

Handling Telephone Equipment

Information Board